Operations Manager

Melbourne, Australia

Operations Manager

We oversee project scheduling, team coordination, and quality control to ensure smooth daily operations.

Job Description:

Valvoro Plumbing Services is seeking an experienced Operations Manager to oversee day-to-day business operations, ensuring efficiency, quality, and customer satisfaction across all plumbing services. You will lead teams, streamline workflows, and implement best practices that keep our projects running smoothly and clients happy.

The ideal candidate combines strong leadership, organizational skills, and plumbing industry knowledge to drive operational excellence and support the company’s growth.

Responsibilities:

Oversee daily operations of plumbing teams, including field technicians and administrative staff.
Plan, schedule, and monitor service calls, projects, and emergency responses.
Develop and implement operational procedures and standards to improve efficiency.
Monitor budgets, track expenses, and optimize resource allocation.
Ensure compliance with safety regulations, plumbing codes, and company policies.
Foster a positive workplace culture, including training, mentoring, and performance management.
Handle client escalations and maintain high standards of customer satisfaction.
Analyze performance metrics to identify areas for improvement and implement solutions.

Preferred Qualifications:

Proven experience in operations management, preferably in plumbing or construction services.
Strong leadership, problem-solving, and decision-making skills.
Knowledge of plumbing systems, field operations, and service delivery.
Excellent communication, organizational, and multitasking abilities.
Familiarity with scheduling, CRM, and project management software.

Requirements:

Bachelor’s degree in Business, Operations, or a related field (preferred but not mandatory).
Minimum 5 years of operational management experience, with at least 2 years in the plumbing or trades industry.
Commitment to maintaining high standards of quality, safety, and customer service.
Strong analytical skills and attention to detail.

Apply Now

Submit your details and application to join our team. We’ll review your information and get back to you with the next steps.

1st Source Plumbing is Charlotte’s trusted choice for reliable, top-tier plumbing solutions. Serving both residential and commercial clients across the Queen City, our team provides fast, professional service for everything from routine maintenance and water heater replacements to emergency leak repairs. We combine industry expertise with unmatched local dependability to ensure your plumbing systems run smoothly, keeping your home or business safe, efficient, and worry-free.

(704) 497-0011

Operations Manager